Return and Refund Policy at cheapedpills.com

At cheapedpills.com, we value transparency and customer satisfaction. To ensure a smooth experience, we encourage all customers to carefully review our return and refund policy. Understanding these guidelines can help prevent misunderstandings or issues later on.

Key Points to Know About Our Return and Refund Policy

1. Order Confirmation

  • Once you finalize your order and proceed to the payment stage, you will receive an email confirming the details of your order, including product specifications and pricing.
  • After payment, a final acknowledgment email will be sent to confirm your order’s placement, total value, and estimated delivery time.
  • If an item is out of stock or a partial order needs to be fulfilled, this will be clearly stated in the acknowledgment email.

2. Shipping Confirmation

  • Once your payment is processed, we prepare your order for shipment. You will receive an email notifying you about the shipping status, typically within 24 to 48 hours.
  • This shipping confirmation email includes the invoice number, tracking information, and step-by-step instructions to monitor your package in transit.
  • For assistance with tracking or shipping details, our customer helpline is available for support.
  • Important Note: After your order is shipped, the delivery address cannot be changed to avoid delivery complications.

3. Customs and International Shipping

  • cheapedpills.com delivers both within India and internationally. For international orders, packages may be subject to customs checks at airports or ports, potentially causing additional delays.
  • These customs inspections are beyond our control, and we cannot be held responsible for delays caused during this process.
  • Once the customs process is complete, your package will be forwarded to the local courier for final delivery. Customs checks can take anywhere from a few days to a few weeks, so please plan accordingly.

4. Delivery Timelines

  • For local deliveries within India, packages are typically delivered within a few days, while international orders may take longer.
  • Under normal circumstances, deliveries are completed within 15 to 20 working days from the date of final order placement.
  • Delays may occur due to unforeseen factors such as customs holdups, natural disasters, political unrest, or state lockdowns.
  • Customers are responsible for tracking their packages and contacting our support team if the order has not arrived within 15 to 20 days.

5. Reshipping Lost Orders

  • Although rare, there may be instances where packages are lost during transit.
  • In such cases, cheapedpills.com takes full responsibility for reshipping the order or issuing a refund, excluding any taxes or customs duties.
  • If a package is not delivered within 21 days, customers must contact our helpline for assistance.
  • Reshipping requests must be made within 8 weeks of the final order placement. Requests made after this period will not be entertained.

6. Return and Refund Policy

  • If the product delivered to you has a broken or tampered seal, you must report it within 7 days of receiving the package.
  • Once the issue is verified, we will arrange for the pickup and reshipment of the damaged product.
  • Refund or return requests submitted after 7 days of receiving the shipment will not be processed.

Important Notes

  • Taxes and Customs Duties: Refunds do not include taxes or customs duties, as these are regulated by local authorities and beyond our control.
  • Customer Responsibility: Ensure accurate tracking of your package and reach out to our team promptly for assistance in case of delays or lost shipments.
  • Timeline for Returns and Refunds: All requests must be made within the specified timeframes to be eligible for consideration.

At cheapedpills.com, we aim to provide a hassle-free shopping experience, but if issues arise, our return and refund policy ensures clarity and fairness. For any questions or assistance, feel free to reach out to our customer support team.